Returns and Refunds Policy
Clearance items are not refundable nor returnable. Clearance items are leather saddles less than $450 and accessories less than $50.
Thank you for shopping at Tennessee Saddlery. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 7 days of receipt of the product for incorrect or non-fitting saddles. A new product may be exchanged for another product or returned for a refund minus shipping expenses. Note: for defective products or products damaged in transit, please contact is immediately.To be eligible for a return, please make sure that:
- The product was received in the last 7 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Please contact us before you send the product by email: firstname.lastname@example.org
Send the product with its original packing, your name, order number, and receipt or proof of purchase, to:
5006 Harding Place
Nashville, TN 37211
Attn: Tennessee Saddlery
*Special notice: We use a 3rd party warehouse and they need time to receive and process the return. It may be a few days before they alert us that the return has arrived. Thank you for your patience.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tennessee Saddlery.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 8143352590
- By email: email@example.com