Refund Policy

Returns and Refunds

Clearance items are not refundable nor returnable. Clearance items are leather saddles less than $450 and accessories less than $50.

Thank you for shopping at Tennessee Saddlery. If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 7 days of receipt of the product for incorrect or non-fitting saddles. A new product may be exchanged for another product or returned for a refund minus shipping expenses and a small restocking fee. Note: for defective products or products damaged in transit, please contact is immediately.To be eligible for a return, please make sure that:

  • The product was received in the last 7 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Please contact us before you send the product by email.

Send the product with its original packing, your name, order number, and receipt or proof of purchase, to:

The Equine Company
11844 Haber Road
Englewood, OH 45322
Attn: Tennessee Saddlery

*Special notice: Please make sure to contact us before you return.

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Tennessee Saddlery.

Damaged Items

If you received a damaged product, please notify us immediately for assistance.

Contact us

If you have any questions about our Returns and Refunds Policy, please visit our contact page.